Help Centre
Questions about your account, billing, or how the app works? Send us a message below or browse the most common questions.
Email us directly
support@alwaysnearus.appWe usually reply within 24 hours.
You can also email us directly at support@alwaysnearus.app.
What is NearUs and how does it work?
NearUs is a family location app that lets you share your live location with trusted family members and friends. You can set safety zones, get alerts when someone arrives or leaves a place, and view route history — all with privacy in mind.
Is my location data private?
Yes. Your location is only shared with the people you choose. Messages are end-to-end encrypted, and route history is visible only to you and your selected contacts. We never sell your data.
Which devices are supported?
NearUs works on iPhone and is optimized for low battery and data usage. Make sure location permissions are enabled on each device so updates stay accurate.
Will the app drain my battery?
No. NearUs uses battery-smart tracking that delivers precise updates while keeping power and data consumption low, so it can run in the background without noticeably affecting your phone.
How do safety zones work?
You can define places like home, school, or work as safety zones. When a family member enters or leaves one of these areas, you receive an automatic notification.
What does the PREMIUM subscription include?
PREMIUM is planned to unlock the full feature set, including unlimited safety zones, extended route history, and priority support. Online checkout is not available for new purchases yet; you can review the proposed packages on the Premium plans page.
How am I billed?
Online checkout is currently unavailable while we finalize secure card and wallet payment options. No new subscription can be purchased on this website yet. Existing billing customers can still contact us below for support or cancellation.
Can I get a refund?
Refunds are handled according to our Refund / Cancellation Policy. If you believe you qualify, contact us using the form above with your payment email.
I'm not receiving location updates — what should I do?
First, check that location permissions are set to "Always" and that background app refresh is enabled. If updates are still delayed, restart the app. If the issue continues, reach out through the contact form and we'll help you troubleshoot.
How do I cancel my subscription?
Existing billing customers can request cancellation by submitting the form below. Enter the email used at checkout and the last 4 digits of the card so we can locate the subscription. Our support team will review the request and confirm the result by email.
Have more than one subscription? If you used different cards or different email addresses, please submit this form once for each subscription — one email and one card per submission. This way every subscription is clearly identified and cancelled.